Cancellation and Refund Policy

You can cancel any tour up to 24 hours before the scheduled start time and receive a 100% refund of what you paid, with no penalty and no questions asked.

To cancel, message us on WhatsApp or email us with your booking code. The cancellation takes effect from the moment we receive your message, not from when we reply.

Cancellations made less than 24 hours before the start time are not refundable. At that point our seats, guides and vehicles are already committed.

If something serious happens — illness, an accident, a flight problem — tell us anyway. We are not obliged to refund, but we would rather find you a new date than keep your money for a tour you couldn't take.

We may cancel a departure for unsafe weather or sea conditions, mechanical or safety issues, or because a tour did not reach its minimum number of travelers.

When we cancel, you choose: move to another date at no extra cost, or receive a 100% refund. You never lose money because of a cancellation on our side.

Safety decisions are ours alone and are always made for safety, never for convenience.

Date changes are free, subject to availability, when requested at least 24 hours before the start time. Write to us on WhatsApp with your booking code.

If the new tour costs more, you pay the difference. If it costs less, we refund the difference.

Not being at the agreed pickup point at the agreed time, without letting us know, is a no-show and is not refundable.

Our vehicles follow a route picking up other travelers, so they cannot wait indefinitely. If you are running late, call us immediately — if the group has not left, we will do what we can.

If you start a tour and choose to leave early, or you cannot take part in an activity for reasons within your control, the service counts as delivered and is not refundable.

Refunds are issued in US dollars to the same payment method you used, for the full amount stated in this policy.

We process refunds within 3 business days of approving them. How long the money takes to appear on your statement depends on your bank or card issuer, and is usually between 5 and 10 business days.

Message us on WhatsApp with your booking code — it is the fastest channel and the one we recommend. You can also email us. Please include your booking code and, if it is a cancellation, say so clearly.