Frequently Asked Questions

Pick your tour, choose the date and the number of travelers, enter your details and pay online. You get a booking code on screen right away and a confirmation email with all the details.

As early as you can — popular tours fill up, especially in high season. Each tour has its own cut-off time before departure, and the booking form only offers dates we can still confirm.

No. Your booking code and the confirmation email are enough. Have them handy on your phone at pickup time.

Yes. You can book up to 30 travelers in one booking. For larger groups, private departures or corporate events, write to us on WhatsApp and we'll organise it for you.

It depends on the tour. Where a children's rate exists, you'll see it on the tour page and you can add children in the booking form. Tours without a children's rate are sold at the adult rate only.

All prices are shown and charged in US dollars (USD), per person, and include the taxes applicable to the service.

Yes. Payment is processed on the secure page of our payment provider. We never see or store your full card details on this website.

Each tour page has a 'What's included' section listing exactly what you get and what isn't covered. Read it before booking — it's the same list we honour on the day.

Tips aren't included and aren't mandatory. If you enjoyed the experience, our guides and drivers appreciate them.

Yes, hotel pickup is included for hotels within the Punta Cana / Bávaro area on the tours that say so. After booking we contact you on WhatsApp to agree the pickup time and point.

It depends on your hotel's location and the tour. We confirm your exact time by WhatsApp the day before. Please be at the lobby 10 minutes early — the vehicle follows a route with other guests.

For beach and boat tours: swimwear, a towel, reef-safe sunscreen, sunglasses, a hat and cash for optional extras. For city tours, comfortable shoes. Some tours have their own recommendations listed on the tour page.

Most tours run in light rain. If conditions are genuinely unsafe, we cancel and you choose between rescheduling or a full refund. That decision is ours and is always made for safety, never for convenience.

Some tours have minimum or maximum ages, or aren't suitable during pregnancy or with back, heart or mobility conditions. Any restriction is listed on the tour page. If you're unsure, ask us before booking.

Yes. See our cancellation policy for the exact windows and how refunds work.

Yes, subject to availability. Ask us on WhatsApp as early as you can and we'll move your booking at no extra cost where the policy allows it.

A no-show — not being at the pickup point at the agreed time, without notice — is not refundable. If you're running late, call us immediately; we'll do what we can.

Punta Cana Trip is a local tour operator based in Punta Cana, Dominican Republic. We operate or personally vet every experience we sell.

WhatsApp is the fastest way and the one we recommend, in Spanish or English. You'll find the number at the bottom of every page and on our contact page.